Q: What is compostable?

A: If its edible, we can compost it! We take all food scraps, beverages, condiments, fats, oils, egg shells, nuts, garden scraps, and fruit skins (but please remove the stickers!). We also accept all uncoated paper and cardboard including uncoated paper plates, paper towels, coffee filters, napkins and paper bags. Please recycle cardboard, unless it is spoiled with other food waste or oils. Additionally, we accept all forms of yard debris excluding wood and branches! For more information on what is accepted please visit the CSWD list of accepted items.

If you are using compostable bags, please ensure they are either third-party tested to meet the standards ASTM D6400 or ASTM D6868, or have a clearly visible BPI certified compostable logo. If a product does not meet these standards, we do not haul it and we do not recommend attempting to compost such a products in a home compost.

Q: What time can I expect pickups?

A: Pickups begin at 7am and can happen as late as 7pm. The routes created for our drivers fluctuate, so we recommend you put your bucket out the night before pickup.

Q: How do I change my address?

 A: If you're planning on continuing our pickup service, but are moving to a new address simply send us a message about your move and any other changes you would like to make.

Q: Can I use compostable bags in my bucket?

A: Yes, but make sure they are truly compostable.  This means they are either third-party tested to meet ASTM D6400 or ASTM D6868, or has a clearly visible BPI certified compostable logo. Our drop off center CSWD prefers all of our customers use the BioBag brand compostable liners. These can be purchased through our add-ons page. You can also call or email us at any time to have a supply of liners delivered with your next regularly scheduled pickup. We offer the lowest prices on these products, guaranteed, and free shipping!

Please do not tie knots with your compostable bags as they will not break down in a timely manner.

Beware of certain Amazon products that are not certified compostable! Many products claim to be compostable but do not have any certifications. Additionally, if you elect to have your compost go to a local farm, they cannot accept these compostable products as they may not have the capacity or conditions necessary to break them down.

Q: Can I use "biodegradable" products?

A: No!  "Biodegradable" is not synonymous with "compostable".  Although a product may biodegrade within 20 years, it would not be compostable in a facility that must break down waste into a useable product within a few months. However, biodegradable garbage bags are a good choice for landfilling waste instead of using a plastic garbage bag.

Q: Will my bucket attract wildlife?

A: The buckets we provide to our customers seal airtight. As long as the outside of the bucket is clean and the bucket is sealed tightly, no animals will be attracted to your food scraps

Q: Why don't you service my town?

A: We would love to grow our business to serve your community, if you would like us to consider servicing your town, please send us a message so we can know you have interest in composting with us.

Q: How can I update my payment method?

A: After you sign up for our services, you will receive an email from our recurring payment service, "MoonClerk". At the bottom of this email, there is a link that reads "Manage Your Plan".  From here, you can update your payment information

Q: How can I enroll in text reminders?

A: If you would like to be reminded the day before your pickup, please send us a message with your mobile phone number and your address.

Q: How can I opt-out of text reminders?

A: Reply "stop" to any of the text reminders you have previously received.

Q: What happens when there is a snowstorm?

Refund Policy:

Missed Pickup Policy:

A: We will always try to serve our customers even in poor weather conditions. Please be aware that if your bucket is buried in the snow, our drivers may not be able to find it. If your bucket is missed on your scheduled pickup date, please send us a message to let us know.

• We do not provide refunds for reclaimed buckets when an account is canceled. You are free to keep the bucket if you discontinue our service, but our policy is to reclaim them unless otherwise requested. This is in an effort to reduce waste in our communities. If buckets are damaged, we will dispose of them properly. If buckets are reusable, we will sanitize them and keep them for future use. Please notify us via phone or email if you intend to keep your bucket after canceling service.

• If you will be out of town, and wish to pause service, please let us know. When requested at least 48 hours in advance, we will reduce the next month’s payment to reflect the skipped pickup(s). For longer trips we will pause your payments until you return, when requested via phone or email.

• If your pickup is skipped due to holiday closures, we will not be rescheduling, and refunds will not be issued automatically. You can contact us via phone or email if you wish to receive reimbursement.

• If your bucket was curbside before 7am, but pickup was missed, please let us know as soon as possible. We are usually able to schedule a makeup within 3-5 business days. This ensures that you receive the correct amount of pickups you are entitled to per month based on your plan. If we are not notified in a timely manner of a missed pickup (7 days or more), and given the opportunity to correct any mistakes, a refund may not be issued.

• When a makeup pickup is scheduled on the same day of the week you would normally receive pickup, there will be no fee. (i.e. if you missed your Tuesday biweekly pickup, and we reschedule for the following Tuesday, there will be no added cost)

• When a pickup is missed because the bucket was not out by 7am, and a makeup is scheduled for a day of the week other than your normal pickup day, there will be a $5 charge added to your next bill.

  • If you pay yearly rather than monthly, this $5 fee will be added as an immediate charge to your account. This also applies to purchase requests of new equipment, or rolls of liners.