Terms & Conditions
Thank you for your interest in No Waste Compost L3C!
1. Who We Are
Our mission is to collect and divert organic material from landfills, thereby creating a valuable resource for the local gardening and agricultural community. We strive to provide you with the best possible service and are committed to subscriber satisfaction. The following terms are meant to help us meet those goals and to ensure that everyone is on the same page.
Beginning on the day in which your container is delivered (the first pickup day succeeding your signup), the following written obligations and responsibilities will be effective between No Waste Compost L3C ( “No Waste Compost”) and the customer (referred to in this agreement as “you”).
2. What We Will Do and When
No Waste Compost will provide the following services to you:
No Waste Compost will deliver a clean compost bucket and lid to your registered address on the first day our trucks are servicing your street.
The day we will pick up your waste (“Pick-Up Day”) is outlined in our first email to you from nowastecompost@gmail.com or the “Thank You” page on our website which explains our services and instructions. You will receive this information after creating an account.
Your pickup frequency is indicated by you in Registration as every week, every-other-week (bi-weekly), or every month
On Pick-Up Day, No Waste Compost will empty the contents from your compost bucket between 7 a.m. and 7 p.m.
3. What You Will Do and When
No Waste Compost will pick up your compostable wastes and haul it to a local receiver for recycling or composting. In order to achieve this, you will do the following:
▪ You will place compostable materials in the bucket, limited to fruits and veggies; eggshells; bread, grains, and pasta; coffee grounds, unbleached filters, and teabags; nuts and spices; unbleached napkins and paper towels; small yard clippings; and flowers. Meats and certified compostable materials can be included unless the customer has designated their waste to a specific facility or specific use which disallows the inclusion of such materials.
You will NOT place non-compostable materials in the bucket, such as plastic, rubber, metal, “biodegradable” products, deceased rodents / other animals, or anything else that doesn’t compost in a commercial facility within a 16 week period. Failure to do so may result in a $1 fine per each contaminated container. This fine is collected to cover the cost of removing and disposing of non-compostable material.
You will place the bucket full of compostable material at the designated pickup location each Pick-Up Day before 7 a.m. Unless you have specifically requested a pickup location or other accommodations, your pickup location is designated as the end of your driveway.
You will keep your bucket lidded and air-tight when outdoors. Failure to do so may result in animal hazards, flies, or maggot infestations. The containers No Waste Compost will supply are designed and guaranteed to avoid these problems when used properly.
If you have not signed up for container cleaning services, you are responsible for your bucket’s cleanliness.
You will inform neighbors, landlords, housemates, other contracted waste collectors and anyone who may interact with your waste container about the presence of the buckets and what they are used for.
You may be billed $2 by No Waste Compost to cover the cost of any lids that go missing, are broken, or need to be replaced.
You may be billed $8 by No Waste Compost to cover the cost of any buckets that go missing, are broken, or need to be replaced. This is a $10 total when the whole container (bucket and lid) is requested to be replaced.
No Waste Compost will not pick up compostable material exceeding the size of the 5 gallon bucket provided, unless you are signed up for additional services. If No Waste Compost hauls compostable material that exceeds the subscribed pickup plan, an overhaul fee will be placed on your account at a rate of $1 per every gallon that exceeds the subscribed pickup plan. This cost will be added to your next monthly bill.
You will notify us in a timely manner of any missed pickups if the bucket was believed to be left out on time. We can almost always guarantee to pickup the compost within 3-5 business days of any missed pickup, or potentially reduce the next month’s bill if we are not able to reschedule. If a missed pickup is reported 7 or more days after it was scheduled to occur, refunds may be issued at management’s discretion.
4. Cost
The following outlines what pick-up and payment plan you selected.
▪ Your promise to pay No Waste Compost pick-up fees corresponding to your Registration. You must pay online using our recurring payment system unless requested otherwise and approved by staff. Payments will be processed on the day you signed up and every month following on that same date.
You may pay for a full year subscription in one payment by indicating this at the time of payment.
Your first payment to No Waste Compost covers the initial bucket drop-off. This payment is necessary to cover administrative and logistical fees related to setting up your account.
No Waste Compost will email you an invoice periodically indicating what and when your next payment is due.
No Waste Compost may adjust its rates on one month’s advanced notice to you. This notice will be communicated by email.
If a refund has been requested and approved, then a portion of the refund may be withheld to cover online transaction fees.
5. Extraordinary Circumstances
If you want to end OR temporarily suspend your composting relationship with No Waste Compost at any time, you may do so through your Moonclerk account settings page provided to you in your initial signup email. The hyperlink for this webpage can be found in any invoice or receipt from Moonclerk.
If you end your composting relationship with No Waste Compost, you may place your bin curbside like you would on a normal pickup day so that we can reclaim your bucket for future use, or proper disposal.
If you do not pay your invoice for No Waste Compost’s services within 30 days from the date the invoice is sent to you, No Waste Compost may end this agreement immediately.
Either you or No Waste Compost may end this agreement at any time and for any reason.
No Waste Compost reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or circumstances beyond our control. You will be notified of such cancellation at least 12 hours prior to your Pick-Up Day, and your account will not be charged or will be refunded the proportionate cost of services No Waste Compost cannot provide. If No Waste Compost offers a makeup pickup less than two weeks from the original scheduled pickup day, no refunds will be provided.
Any matters relating to the cancellation or suspension of service will be made via email.
If there is any dispute over quality of services, timing of services, or any other compost- pick-up-related problem, please email us immediately so that we may rectify the issue.
6. Discounts
No Waste Compost may provide discounts for services.
Thank you for making it this far into our Terms and Conditions page! We appreciate that you are doing your due diligence as a prospective or existing customer. New clients can use code “TCDiscount20” at checkout to receive 20% off your first payment. This coupon only applies to monthly payment plans. If you already have an account with us, follow our social media pages, and get involved with other local community programs to find more savings. They are out there, if you know where to look! (Hint: have you considered becoming a member at City Market?)
7. Late Payments
No Waste Compost does not charge any fees for late payments. We will reach out to you when automatic payments fail multiple times, or invoices are more than 2 months past due. No Waste Compost reserves the right to pause pickups until late or failed payments are addressed. If your payment method is expiring or needs to be replaced, please reach out to us via phone or email to update as soon as possible. At the bottom of every emailed receipt you receive from us, there is a link titled “Manage Plan”, where you can log into your account, and update your payment method, name, and email address.
Former Roots Compost customers will always need to call our office in order to update their payment method.
8. Services Received Without Payment
No Waste Compost reserves the right to bill you for any services received as described in section 2 of this agreement. The cost of this payment is proportionate to the costs chosen at registration (see section 4. Cost).
9. Warranty
No Waste Compost will provide the services listed in this agreement and meet its obligations using the same or better standards of care used by other service providers in the area.
10. Limitation of Liability
No Waste Compost is not responsible for what happens with its buckets once you have them, so please use them responsibly with regard to your neighbors and local wildlife. Equipment that is damaged, lost, or stolen will be replaced for a small fee. No Waste Compost is not responsible for the contents and use of the material for which you compost after it has been delivered to any compost processor/manufacturer.